Effective Date: March 21, 2025
Last Updated: April 7, 2025

1. Introduction

Welcome to ServeIQ. We are committed to safeguarding your privacy and ensuring that your personal information is protected when using our website and services. This Privacy Policy explains how we collect, use, and protect your personal data when you visit our website or interact with our services. By using our website, you agree to the collection and use of information in accordance with this policy.

At ServeIQ, we believe in offering cutting-edge technology solutions for the restaurant and café industry while maintaining full transparency in how we handle your information. Our tools are designed to streamline your restaurant operations, improve customer satisfaction, and provide powerful analytics—all while ensuring your privacy and security.

2. Information We Collect

We collect several types of information for various purposes to provide and improve our services.

A. Personal Information

When you register for our services, request a demo, or contact us, we may collect the following personal information:

• Name (of the business or individual)

• Email Address

• Phone Number

• Restaurant/Café Name and Location

• Payment Information (billing details when applicable)

• Other contact or business-related information needed for service provision.

B. Usage Data

We automatically collect information on how you access and use the website, which helps us improve your experience and refine our services. This includes:

• IP address

• Browser type and version

• Pages visited on our website

• Time and date of your visit

• Time spent on pages

• Location data (if enabled by you)

C. Cookies and Tracking Technologies

We use cookies and other tracking technologies to improve your experience on our website. Cookies are small files stored on your device to track your preferences and provide enhanced functionality. You can control cookie settings through your browser, though this may affect website functionality.

3. How We Use Your Information

We use the information we collect in the following ways:

• To provide and improve our services: We use your data to manage your account, process requests, and provide personalized services.

• For marketing and communication: With your consent, we may send marketing communications, newsletters, and service updates to keep you informed about new features and improvements.

• For analytics and business insights: We use your data to analyze usage patterns, improve the website, and make business decisions that enhance your experience.

• For legal compliance and dispute resolution: We may use your data to comply with legal obligations or resolve disputes that may arise.

4. Data Sharing and Disclosure

We respect your privacy and do not sell or rent your personal data. However, we may share your information in the following circumstances:

• Service Providers: We share your information with trusted third-party service providers who assist in operating our website, processing payments, and offering customer support.

• Legal Requirements: We may disclose your data if required by law, regulation, or legal process (e.g., subpoenas) or to protect the rights, property, and safety of ServeIQ, our users, or others.

• Business Transfers: If ServeIQ undergoes a merger, acquisition, or asset sale, your data may be transferred as part of the transaction.

5. Data Security

We take the security of your personal information seriously. We use physical, technical, and administrative security measures to safeguard your information against unauthorized access, loss, or misuse. Despite these efforts, please understand that no method of electronic transmission or storage is 100% secure.

6. Your Rights

Depending on your location and applicable data protection laws, you may have the following rights regarding your personal information:

• Access and Rectification: You can request to access or update your personal information.

• Deletion: You may request the deletion of your personal information, subject to certain conditions.

• Opt-Out: You can opt out of marketing communications at any time by clicking the unsubscribe link in emails or contacting us directly.

If you wish to exercise any of these rights, please contact us using the information provided at the end of this policy.

7. Third-Party Links

Our website may contain links to other websites that are not operated or controlled by ServeIQ. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any third-party websites you visit.

8. International Data Transfers

ServeIQ may transfer your personal data to countries outside of your country of residence, including Canada, where our servers are located. By using our services, you consent to the transfer of your data to these locations, where data protection laws may differ from those in your country.

9. Children’s Privacy

Our services are not intended for children under the age of 13, and we do not knowingly collect personal information from children. If we discover that we have inadvertently collected personal information from a child under 13, we will take steps to delete that information as soon as possible.

10. Changes to This Privacy Policy

We reserve the right to update our Privacy Policy at any time. When we make changes, we will post the updated policy on this page and update the “Effective Date” at the top. We encourage you to review this page periodically for any updates. Your continued use of the site after changes have been made constitutes your acceptance of the updated Privacy Policy.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or the data we collect, please feel free to contact us:

• Email: [email protected]

• Phone: +(20)1070022986

• Address: Citi Center Elnozha, Cairo, Egypt

At ServeIQ, we are dedicated to offering innovative technology solutions for restaurant and café management while ensuring that your privacy and data security are protected. This Privacy Policy reflects our commitment to being transparent and responsible in how we manage your personal information.